ITECS has served the Dallas area since 2002 with a local, security-first approach. Unlike call center-based MSPs, we provide a dedicated support team that understands your infrastructure and business needs. Our team becomes familiar with your systems, allowing for faster resolution times and proactive management of your IT environment.

ITECS specializes in legal, financial, healthcare, and manufacturing sectors. We tailor IT strategies around your regulatory and operational needs, whether you're a law firm or a multi-site financial institution. Our experience across diverse industries allows us to understand compliance requirements and industry-specific challenges.

Yes. While most issues are resolved remotely, ITECS provides rapid on-site support in Dallas and most major cities across the United States when physical assistance is required. Our technicians can be dispatched to your location quickly to address hardware issues, network problems, or other situations requiring in-person attention.

ITECS offers comprehensive managed IT services including:

• 24/7 remote monitoring and management
• Help desk support with rapid response times
• Network design and optimization
• IT infrastructure management
• Vendor management
• Strategic IT consulting
• Proactive maintenance and updates

Our services are designed to keep your business technology running smoothly while allowing your team to focus on core business activities.

ITECS offers automated daily backups, cloud replication, and disaster recovery planning to ensure business continuity during system failures or cyberattacks. Our approach includes:

• Regular automated backups of critical systems
• Cloud-based backup solutions for rapid recovery
• Comprehensive disaster recovery planning
• Regular testing of recovery procedures
• Business continuity strategy development

This multi-layered approach ensures your business can quickly recover from disruptions with minimal downtime.

Our proactive IT maintenance includes regular system updates, security patches, performance optimization, hardware health monitoring, capacity planning, and preventative troubleshooting. This approach helps identify and resolve potential issues before they impact your business operations, reducing downtime and improving overall system reliability.

ITECS provides 24/7 emergency IT support with guaranteed response times based on your service level agreement. Our team can be reached via phone, email, or our client portal. For critical issues, we employ rapid remote troubleshooting and, if necessary, dispatch on-site technicians to resolve the problem as quickly as possible, minimizing business disruption.

Yes. Our cybersecurity services include MDR, SIEM, endpoint protection, penetration testing, phishing defense, compliance assessments, and 24/7 threat monitoring using tools like Sophos and Veeam. We provide a comprehensive security framework that protects your business from evolving cyber threats while ensuring compliance with industry regulations.

ITECS employs a multi-layered approach to ransomware protection that includes advanced endpoint detection and response (EDR), email filtering, web protection, regular backups, user training, and network segmentation. This comprehensive strategy helps prevent ransomware infections and provides rapid recovery options if an attack occurs, minimizing potential business impact.

ITECS offers comprehensive cybersecurity training programs including simulated phishing campaigns, security awareness training, role-based security education, and compliance training. Our programs help employees recognize and respond appropriately to security threats, creating a human firewall that complements your technical security measures.

ITECS helps businesses maintain compliance with regulations such as HIPAA, GDPR, PCI DSS, and industry-specific requirements through risk assessments, compliance gap analysis, security controls implementation, documentation support, and regular compliance monitoring. Our experts stay current with evolving regulations to ensure your IT infrastructure meets all necessary requirements.

Absolutely. ITECS offers full-service cloud migration and hosting, including private and hybrid cloud solutions that are secure, scalable, and fully managed by our team. We handle every aspect of your cloud migration, from initial assessment and planning to implementation and ongoing management.

ITECS provides a range of cloud hosting options including:

• Managed cloud hosting
• Virtual desktop hosting
• Application hosting
• QuickBooks hosting
• Private cloud hosting
• Hybrid cloud hosting
• RDP/Terminal Server/VPS hosting

Each solution is tailored to your specific business requirements, providing the performance, security, and accessibility your organization needs.

ITECS's cloud solutions incorporate enterprise-grade security measures including advanced encryption, multi-factor authentication, regular security updates, intrusion detection systems, and 24/7 monitoring. Our cloud environments are designed to meet stringent compliance requirements and undergo regular security assessments to ensure the highest level of protection for your business data.

Migrating to the cloud with ITECS provides numerous benefits including:

• Improved scalability and flexibility
• Enhanced security and reliability
• Reduced capital expenses
• Better business continuity
• Increased collaboration capabilities
• Access to advanced technologies
• Expert management and support

Our cloud solutions are designed to optimize your business operations while providing a solid foundation for future growth.

You can contact ITECS support through multiple channels:

• Phone: Our dedicated support line
• Email: Send requests to our support inbox
• Client Portal: Submit and track tickets online
• On-site: Schedule in-person support as needed

Our team is available 24/7 for urgent issues, with response times based on your service level agreement.

ITECS provides standard support during business hours (8 AM to 6 PM, Monday through Friday) with 24/7 emergency support available for critical issues. Our monitoring systems track your infrastructure around the clock, automatically alerting our team to potential problems even outside regular business hours.

Response times vary based on your service level agreement and the severity of the issue. Generally, critical issues receive immediate attention, high-priority issues within 1 hour, medium-priority issues within 4 hours, and low-priority issues within 8 business hours. Our goal is to provide the fastest possible resolution to minimize any impact on your business operations.

ITECS manages the complete user lifecycle with structured onboarding and offboarding processes. For onboarding, we set up user accounts, configure devices, provide access to necessary resources, and conduct basic training. When employees leave, we securely remove access, transfer data if needed, and reclaim company assets, ensuring both security and business continuity throughout the process.